Versand

Shipping & Returns Policy

  1. Shipping Address

Orders will be shipped to the address you have registered as your shipping address. Please be sure to confirm your address is correct prior to submitting your order. Anything returned to us or lost due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer.

  1. Shipping Services

The shipping is from European Union. We offer a Standard Shipping via First Class Priority Airmail and Worldwide Express Shipping. Updates are available during checkout.

  1. Processing of Your Order

The processing time is the time that we need to make and prepare your order. The product(s) will be dispatched to the address that You have registered with the Store within a reasonable time, usually within 1-3 business days for the most items and about 2-7 business days for wooden boxes, amulets and personalized items, of the receipt confirming Your purchase, provided the product(s) or services is/are in stock and available. 

  1. Delivery

 

4.1. Standard Shipping – Estimated delivery to:

  • Europe: 3-10 business days
  • US, CA, AU: 7-15 business days
  • Asia: 7-15 business days

4.2. EXPRESS Shipping

We offer EXPRESS WORLDWIDE SHIPPING:

  • Express 1-3 business days
  • Express 1-7 business days

Please, provide a Phone Number for the delivery.

*** Delivery time depends mostly on customs and your local post office. Please note that each country’s custom clearance time may vary, and it may cause delay on the delivery time. During the peak season and busy periods like Christmas, are possible shipping delays. We dispatch all orders as soon as possible, but the delivery time depends on customs in your country and the local post office. Unfortunately we don’t have any control over them and we can’t be responsible for delays caused by them. Your patience and understanding would be highly appreciated! ***

4.3. TheNorseWind Store is not responsible for delays caused by customs and posts.

  1. Unclaimed Packages
  • If you are not at home at the moment of delivery, you’ll be able to schedule a redelivery or to pick up your package at your local post office. Your shipment will be waiting in the post office 15 days. If, within these 15 days you do not take it, it will be returned.
  • Responsibility for unclaimed packages will be entirely yours.
  • Shipping costs for unclaimed and returned shipments are not refundable.
  • If you like us to send your order again, you should pay for the re-shipping costs. If you prefer a refund, as soon as the unclaimed package arrives back to us you will be refunded with 80% of your order value.
  1. Duties and Taxes

The Buyer is responsible for any prevailing custom duties/taxes in the respective destination country.

  1. Returns

Please read index 5. of our Terms and Conditions of Use