FREQUENTLY ASKED QUESTIONS
ORDERS
When will my order ship?
Orders are typically processed within 1-3 business days depending on products and customizations. Once shipped, you will receive a confirmation email with tracking information.
How long does the delivery take?
The delivery time depends on various factors, including your location and the shipping method selected during checkout.
Standard Shipping takes normally:
T-Shirts, Hoodies, Mugs:
- Europe & UK: 3 - 10 business days
- US: 3 - 7 business days
- Canada: 3 - 10 business days
- AU: 3 - 10 business days
- Rest Of The World: 10 - 25 business days
Jewelry, Accessories, Other Products
- Europe & UK: 3 - 10 business days
- US, CA, AU: 7 - 15 business days
- Rest Of The World: about 10 - 25 business days
Express Shipping takes about 1-5 business days.
*** Please note that during the peak season are possible some shipping delays.
How can I track my order?
Upon the fulfillment of your order, we will promptly notify you via email, providing the tracking number and carrier details.
Visit the carrier's website (such as USPS, DHL, UPS, FedEx, or your local postal service) and enter the tracking number to get real-time updates on your package's location and estimated delivery time.
If you encounter any issues or have questions about tracking your order, our customer support team is here to assist you. You can reach out to them via email: info@thenorsewind.com or on live chat for personalized assistance.
What kind of shipping do you offer?
We offer Standard Shipping via First Class Priority Airmail and Worldwide Express Shipping via FedEx, DHL Express, DPD and other carriers.